Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Order Verification

    As you all know now, the hookah industry Is facing a lot of changes, due to all the new rules, regulations and Laws that the FDA are imposing on us, and to be able to survive in these trying times we will need your help, cooperation and most of all your trust on us.

    so in order to serve you better we will need to be very careful in the fulfillment of all orders and make sure that NO MINOR is purchasing from our website. We want to make sure that all customers are of legal age (depends on the state/ country) and to do so we will have to take extra measurements to identify all our customers and make sure to protect you and our business.

     

    How to Verify your age ?

     

    So since we are an online store and since we can’t meet each and every one of you in person to be able to check your ID , so we will have to do like all other hookah friends are doing. All we need you to do is :

     

    1. Ask your friend / mom / dad / brother / sister … just anyone , to take a close picture of your lovely face with your ID next to it. The picture has to clearly show your face, your ID picture, your date of birth on the ID.

    2. Give a big hug to your photographer and say thank you, then take your phone / or go to your computer and send us an email to info@ultimatehookah.com with your lovely picture and include your last order number placed.

    3. Once the email is received you will be verified and good to go for all future orders.

     

    If you prefer another verification method, no problem ! we are here to help. Call me or email me at the same email mentioned above and together will find the best method to verify you .

     

    Check the picture below for how your picture should look like.

     

    Minor Compliance

     

    By using the Site, you agree that you are at least 18 years of age, or of legal age depending on the state that you live in. Minors under the age of 18 may not use this site. Ultimate Hookah will not sell anyproducts on this site to anyone under the age of 18. By accepting these terms and conditions you are indicating you are of legal age of 18, or of legal age depending on the state that you live in. It is illegal to misrepresent your age. Ultimate Hookah cannot be held responsible for minors purchasing tobacco or tobacco related products illegally.

    General

    Ultimate Hookah reserves the right to change the terms of this Agreement at any time and without notice. Your use of the Site following any such change constitutes your agreement to be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time including, but not limited to, content and equipment and/or software needed for access or use. We reserve the right to refuse service to anyone for any reason at any time.

    Ordering

    You can order online using any major credit card (VISA, MasterCard, Discover, and American Express). We use an SSL (Secure Socket Layer) encryption on our site, which keeps your information safe and secure throughout the checkout process. Placing your order with Ultimate Hookah constitutes an offer, which Ultimate Hookah reserves the right to reject or approve at its discretion. No contract will arise until Ultimate Hookah has accepted your offer by approving your order.

    If you would like to send the order as a gift, please leave a note in the special instrustions box at checkout process . We will have to confirm the age of the recipient as well.

    We also accept Phone orders, give us a call, my direct phone number is

    1(562)305-8500.

    If you do not have a credit card and would prefer to send us a cashier's check, you can simply place your order as normal and select 'Mail Payment" at checkout. When order is placed, a confirmation will be sent to your email, simply print your final invoice and include cashier check mailed to:

    Ultimate Hookah Corp

    17155 Von Karman Ave, Ste 108

    Irvine CA 92614

    Please make cashiers checks payable to "Ultimate Hookah". Include a copy of your  government issued identification for age verification purposes. As soon as we receive payment, your order will be shipped.

    Shipping Policy

    Domestic orders should ship within 1-2 business days. Delays include but are not limited to Holidays, Inclement Weather, and resolution of any verification for the order. Ultimate Hookah uses fedex as the prefered shipping method and in some case may choose the United Postal Service.

    Please Note: Packages are shipped via UPS or Fedexd depends on the size and the weigt of the order,  packages must be signed for by persons of legal age depending on the state that you live in .  Shipping refunds will not be provided to individuals whom could not verify age at time of delivery and additional shipping charges may apply for re-shipments.

    when shipped, package should be received by a person of legal age depending on the state that you live in, Identifiaction will be checked at time of delivery. Kindly allow 3 to 4 business days for shipping.

    once package is out of our warehoue, Ultimate Hookah will not be responsible for any loss item.

    Orders ae shipped from CA 92614,  delver time will depend on the geographic distance between you and us.

    For orders shipping to P.O. Boxes, APO Addresses, and Non-Contiguous United States (Hawaii, Alaska, et al), USPS will need to be selected.

    Canadian Orders: Please note that Ultimate Hookah is not responsible for any tax/duty charged by Canadian Customs.

    We are legally required to ship Canadian packages as commercial merchandise . Any additional duties assessed on an order are the responsibility of the customer. Our advice is to be prepared to pay any duties if necessary. If you refuse to pay the duty fees, the order will be returned to us and subject to a 15% restocking fee. We will not be able to reimburse any shipping charges.

    Please select USPS International as your shipping method. Priority International typically takes 7-10 business days to arrive. Express International typically will take 3-5 business days. Neither delivery time includes Customs processing.

    Return Policy

    You may return any unused items purchased at ultimatehookah.com to us within 30 days of the original purchase. Any used items including opened items are not returnable. Any damaged products should be reported within 24 to 48 hours of delivery and products will be replaced. Refund can only be submitted under condition of major defected product.

    In the event of a return or exchange other than broken or defective items the customer maintains responsibility for the return shipping cost and will need to properly pack the item to ensure that it is returned to us without damage.

     

    *** Orders are billed in US dollars.***



  • International
  • International Orders

    Please choose U.S Postal Service

    Note: It is the responsibility of the customer to ensure that the importation of shisha tobacco and/or hookah products is legal in their country. Refused international orders are subject to a 15% restocking fee upon return.

    We ship internationaly, The shipping costs are based on your location, and the total weight of your order,  

    Processing Time Please allow up to 7 business days processing time. International credit cards may need to be verified.

    Taxes and Duties Although we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any.

    Transit Times/Customs Please allow up to 10 to 12 business days transit time (Excludes holidays) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.



  • Store Hours
  • Customer Service is available Monday to Friday 10:00 am to 6:00 pm