Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
Ultimate Hookah reserves the right to change the terms of this Agreement at any time and without notice. Your use of the Site following any such change constitutes your agreement to be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time including, but not limited to, content and equipment and/or software needed for access or use. We reserve the right to refuse service to anyone for any reason at any time.
By using the Site, you agree that you are at least 18 years of age, or of legal age depending on the state that you live in. Minors under the age of 18 may not use this site. Ultimate Hookah will not sell anyproducts on this site to anyone under the age of 18. By accepting these terms and conditions you are indicating you are of legal age of 18, or of legal age depending on the state that you live in. It is illegal to misrepresent your age. Ultimate Hookah cannot be held responsible for minors purchasing tobacco or tobacco related products illegally.
Placing your order with Ultimate Hookah constitutes an offer, which Ultimate Hookah reserves the right to reject or approve at its discretion. No contract will arise until Ultimate Hookah has accepted your offer by approving your order.
Orders generally ship the same day they are placed with a cutoff time of 3:30pm PST. Many orders that come in after the cutoff time will still go out same day until 5pm PST. This is regarding orders to be shipped within the United States. International orders may take 2 to 3 days of in-warehouse process and another 2 days to ship and will cost more than the standard shipping rate on your order. You will recieve an email asking your permission to charge extra shipping before we charge your card and process your order. Ultimate Hookah uses fedex as the prefered shipping method and in some case may choose the United Postal Service.
Please Note: Packages are shipped via UPS or Fedexd depends on the size and the weigt of the order, packages must be signed for by persons of legal age depending on the state that you live in . Shipping refunds will not be provided to individuals whom could not verify age at time of delivery and additional shipping charges may apply for re-shipments.
when shipped, package should be received by a person of legal age depending on the state that you live in, Identifiaction will be checked at time of delivery. Kindly allow 3 to 4 business days for shipping.
All damaged products should be reported within 3 days of delivery and products will be replaced. Refund can only be submitted under condition of major defected product. For international order outside United States no refund can be made under no condition for any refused or stopped package.
Please choose U.S Postal Service
We ship internationaly, The shipping costs are based on your location, and the total weight of your order,
Processing Time Please allow up to 7 business days processing time. International credit cards may need to be verified. Additionaly international packages are not dispatched on a daily basis since they have to be hand delivered to a U.S. Postal Office.
Taxes and Duties Although we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any.
Transit Times/Customs Please allow up to 10 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.
- Return Policy
All orders are guarunteed to be free of defects. Customer has a 15 day money back guarantee on all unopened and unused merchandise.
- Store Hours
Customer Service is available Monday to Friday 10:00 am to 6:00 pm